Orders once processed are ready for collection at our Abu Dhabi office or will be shipped via courier depending on your selection at checkout.
You can check your order status by logging into your account.
Shipping within the UAE requires 1-2 working days. We do not ship to international locations
Strap Studios also offers urgent production for certain products for an additional fee.
Return & Refund Policy
Strap Studios excels in providing exceptional service and guaranteed satisfactory products. In the unlikely event that your product arrives damaged (manufacturing defects, damage during transit, improper bookbinding, improper pagination, etc.), please DO NOT send the product back to us without contacting a member of our team first. Use the following guidelines for us to better understand any problem and we will endeavor to find solutions immediately.
Take digital pictures of the fault and provide a detailed description (including your name and order number) and send an email to firstname.lastname@example.org
Please be aware that each product is individually made and that there may be slight variations in type or colour. Strap Studios reserves the right to refuse any discounts, refunds, or reprints on issues that can be fixed or on customer generated faults. Otherwise, in cases where we find the defect is a production issue, we will request you to ship the product back for us to rectify. Defects reported later than 14 days after receipt will not be accepted.
Strap Studios does not offer cash, cheque or credit card refunds on products once ordered. In case of accidental payment, we will refund through the mode of the original payment.
Strap Studios does not edit or modify your product order content in any way. It is your responsibility to review your order before you publish. We will not be liable for any error you have made before publishing.
Strap Studios does not colour correct your images. It is your responsibility to colour correct using a well-calibrated monitor – saving in Adobe RGB will guarantee a large colour range. Strap Studios is not responsible for images that do not appear to your satisfaction because of inaccurate calibration of monitors and capturing devices used at your end.
Strap Studios uses calibrated printers that produce an extremely large colour range and high colour-density and will perceptually produce most colours seen on an accurately calibrated screen. Please be aware some high-quality screens will show you a larger colour range and cannot be printed with present technology.
As we wish to give our customers the best we can offer, we will continue to expand, change, and/or upgrade our materials/service providers on a continuous basis. We advise you to check our online print designer app frequently.
To cancel an order, you must inform us in writing via email within 30 mins of placing the order. Changes in product material is not a valid reason for order cancellation or refund. When submitting your order please review the quality of your photographs, layout and designs. For photo books, check your choice of book size, book style, text, grammar and spelling, paper, cover material, and other important details. Final product design errors or failing to give our team any special instructions are not valid reasons for cancellation or refund.
We will not be liable for incorrect customer details provided in our system. Loss or delivery errors from this issue are not valid reasons for cancellation or refund. Prolonged production due to reprinting issues, customer publishing mistakes that need re-submission and any natural disaster occurrence which may delay product delivery, is not a valid reason for cancellation or refund.